Delivery & Returns
Delivery Guide
Please read the full information below prior to placing the order.
- Customers places the order
- Order is dispatched to our in-house manufacturers (within 24 hours)
- Once the item is ready, goes through various quality checks
- Delivery is booked into a route
- Customers will receive a phone call from our dedicated delivery team to confirm 24-48 hours prior
- Driver will call at least 30 minutes prior to the delivery to ensure you are at home
We do not offer specified day deliveries if you are unable to accept delivery on certain days do alert us and we will help you in every way possible, if you have missed the delivery our drivers will leave a card, please contact us to reschedule.
At Divan Bed Sets, we offer a speedy delivery service; certain postcodes have slightly longer lead time compared to others. Please check to see if your postcode is listed below, if your postcode is not listed below your item will be delivered within 5-10 working days.
Delivery Lead Times
|
ZONE - A |
RH-LD-LL-SS-IP-CO-NR-LA-KA-SY-SN-TD-SN-SP-ME11-ME12-SA-PO-BN-TN-CT-BA-SO-CA At least 2-3 weeks delivery time scale |
|
ZONE - B |
PA-FK-KY-DG At least 2-3 weeks delivery time scale |
|
ZONE - C
|
TR-PL-TQ-EX-TA-DT-AB-BH-DD At least 2-3 weeks delivery time scale |
|
NO Delivery Zone |
IV-BT & (ISLE OF MAN – ISLE OF WIGHT – KW-CHANNEL ISLANDS) |
|
Delivery Charges Areas
|
ZONE - C (£99.99 CHARGES) |
To keep our prices cheap as possible we regret to inform that deliveries to these postcodes listed below have a small surcharge.
To make a payment for the delivery charges please select the zone your areas are listed in and make the payment.
Assembly & Room of Choice
All deliveries are to the MAIN COMMUNAL DOOR OF THE BUILDING. The couriers will NOT be held responsible for taking any items any further unless agreed otherwise.
Flats: Communal Doorway
House: Front Door
Room of Choice £49.99 – Please ensure that the passage is clear and there is sufficient room for our team to put the bed into your chosen rooms.
Assembly Service £99.99 – If all customers could ensure that the previous bed has been dismantled for our team to fit your new bed as our team are not responsible for dismantling old beds. Due to health & safety we do not offer the option to take away your old bed.
Cancelling an order
We do try our absolute best to ensure that all our customers receive the absolute best care, you can cancel your order of the order has not been dispatched, usually all orders are dispatched within 72 hours so it would be best to alert us at the earliest point to ensure we can cancel the order otherwise a £30 charge will be applicable.
Returns & collections & refunds
On the event of returns
Once you have received your items but have decided that it is not quite what you wanted, fear not, you can return the goods and receive a full refund, customers will be subject to pay a collection charge of £49.99.
If you would prefer to arrange your own courier to return your item, then that is fine too, just let us know which you would prefer. However, if you wish to use your own courier, we cannot be responsible for any damage or loss incurred.
Once we have received the item your money will be refunded within 72 hours.
Damages or missing parts
In the exceedingly rare occasion if you receive any items, or parts which are damaged or missing then please alert us immediately ad we will sort it out straight away. We will ask for photos to be emailed to us to we can assess any damage or issues, and it would be our pleasure to assist you further, we shall get it rectified ASAP.
PLEASE NOTE: ALL DAMAGES NEED TO BE REPORTED WITHIN 7 DAYS, BEGINNING ON THE DAY AFTER YOU RECEIVED YOUR ITEM.